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Vuechat: Vuechat allows customers to contact you through their web browser (Internet 
 Explorer or Netscape Navigator), to load up a 1-1 chat applet - with 
 streaming webcam image. As a representative, you can converse with up 
 to 6 conversations simultaneo
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Buy Vuechat 1.2 Full Version

  

Vuechat

 by 

Bluetech Inc.


Supported languages: English, Spanish, German, Russian
Supported OS: Win98 / WinME / WinNT 4.x / WinXP / Windows2000 / Unix / Linux / Mac PPC
Downloaded: 538 times
Free download (738 Kb) Buy full version for only $80.00!
VueChatCS functions as a plug-in replacement module for a company web site’s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives.

The product does not require the customer to download or install any software. It is integrated with the web pages via a “call” or “collaboration” button that starts an instant interactive session.

The basic configuration of VueChatCSincludes:

:: Web Based Chat Applet ::
Text-Based Chat
Video – Real-Time Streaming Video (Static photograph is optional)
Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives).
Email HTML link to instant Chat
Separate communication channel for inter-company communication
:: Server Package ::

Downloadable Server


Server Hosting
Virtual Servers have unlimited Channels on one server.
User Administration
The Queue
Local Queue – Each rep can have their own queue of customers for call waiting.
Global Queue – Every rep shares the same customer queue on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
:: Representative Package ::

Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers simultaneously).
Automatic Call
Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).
Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.

Keywords: chat webcam chat video chat customer service software customer support software representative customer client CRM Java Applet server web
Free download (738 Kb) Buy full version for only $80.00!
Rated 0/10 (3384 votes)
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